Our Practice

In this section, we have featured as much information about our practice as possible. Should you have any further queries please do not hesitate to contact our team. Please remember to obtain the name of the member of staff dealing with you at our practice. 

Confidentiality of Medical Information

All information held about you is treated with the strictest confidence. We will not disclose information to a third party without written authorisation from you. We are bound by the Data Protection Act 1998 in the way we handle all patient information and computer held Data. You may have access to your medical records; (subject to procedures) Notice must be given and it may take up to 4 weeks. There will be a charge for accessing your notes and for any photocopies you may require. Information maybe shared between professionals for the purpose of your treatment.

Your Rights & Responsibilities

You have the right to access health care and be treated with respect, dignity, confidentiality, equality and privacy. Your responsibility is to actively participate in decisions related to your healthcare, collaborate and show respect to other patients and Health Care Professionals.

The Practice operates a Zero Tolerance Policy and will not tolerate any abuse towards any Health Care Professional working in the Practice. This includes damage to the Practice and staff personal property. If this happens you will be removed from the Practice Patient List and are likely to be prosecuted for criminal damages.

Coventry Road Medical Centre does not discriminate on the grounds of race, religion, gender, or sexual orientation, nationality, political affiliation or disability and is an Equal Opportunities Employer.

Training Status

We are a training Practice for Health Care Assistants, Nurses, Final Year Medical Students, Junior Doctors and specialist GP Trainees.

New Patients

If you wish to join our practice, you need to fill in the forms available at reception. Once registered, you will be given an appointment with the Practice Nurse or Health Care Assistant for a full health check. This is an ideal opportunity to discuss any health needs or concerns you may have.

Travelling Abroad

If you are planning to travel abroad and need immunisations you must come into the surgery at least 12 weeks before your intended date of travel and fill in the form available at reception. Injections are free of charge, however there will be a charge for any immunisation certificates you may need for your travel destination.

Test Results

Medical test results are checked by the Doctor/Practice Nurse before any details are disclosed to you. For reasons of safety, our reception staff will not interpret any results. We will contact you if your test results indicate that treatment is required. Most blood test results usually take 2-5 days to come and x-ray/scan results may take up to two weeks or longer. This can vary depending on the nature of the test and the laboratory performing the test.

Home Visit Requests

If your condition is such that you unable to physically attend a routine appointment at the centre, your details will be taken in order for a Doctor to provide the appropriate medical input. This may be in the form of advice over the phone, a prescription or a home visit.

Patients requiring a home visit must call the surgery early in the morning between 9am to 10am to make their request. Patients or their representatives must provide the reception staff with as much information as possible (i.e. name of patient, date of birth, address and telephone number) to pass onto the Doctor. When the Doctor has made a decision the reception staff will let you know.

Please remain patient as the clinician’s response will be based upon determining your clinical need. Doctor’s are often booked to capacity throughout the week so patients are politely requested not to abuse this service.

Chaperone Policy

The practice is sensitive to the privacy and dignity of our patients. If you would like a chaperone to be present during your examination by a doctor or any other health care professional, please inform the examiner and this will be arranged for you.

Pregnancy & Midwifery Services

Patients can self-refer to a midwife without seeing a GP. For further information, please speak to a member of our reception staff.

The Department of Health recommends women should take a daily supplement of 400mcgs of Folic Acid while they are trying to conceive, and should continue taking this dose for the first 12 weeks of pregnancy. Vitamin D supplements are also recommended for pregnant and breastfeeding women. These supplements can be bought over-the-counter at your local pharmacy.

Please visit our LINKS page for NHS information on Pregnancy.

Private Letter Requests & Non-NHS Services

There are some services that are not covered by the NHS and therefore, incur charges. These include private letters for DWP, Housing, Universities, Schools etc. Non-NHS services such as insurance medical reports, holiday insurance cancellation forms, private sickness, private prescriptions and some vaccination services are carried our at the practice. The practice also provides D4 Taxi medical examinations for registered patients only.

A list of all the services we provide and the fees we charge are available at the surgery. Fees are charged based on the BMA approved national guidelines. The practice secretary will be happy to advise you on the cost of these services prior to the commencement of such work.

Coventry Road Medical Centre

448 Coventry Road, Small Heath
Birmingham B10 0UG

Phone
(0121) 773 5390

Email
info@coventryroadmedicalcentre.co.uk

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